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Utility Billing Customer Service

City of Auburn Water Usage Customer Portal

The City of Auburn is ready to launch our new Water Usage Customer Portal. The Customer Portal allows online access to your water usage data. You can set alerts to notify you when water use reaches above your selected threshold.

Website: Water Usage Customer Portal

Instructions:


The City of Auburn provides the following services depending on your address:

Residents' Guide to Utility Services (Brochure) (PDF) - Find information regarding your water, sewer, storm and/or garbage services. Please take a look and call us if you have any questions at 253-931-3038.

Billing Notifications:

October 2021 Bill Insert (PDF) - included with 10/20/21 bill to all customers

October 2021 Billing Postcard (PDF) - mailed to all customers week of 10/25/21


Setting up service

To set up service at your home or business for water, sewer and/or storm drainage services:

  • New Owners: Fill out an Application for Utility Services or call 253-931-3038, Option #2.
  • New Tenants: A Tenant Release form is required to set up a Tenant/Owner account.
    • Tenant Release (To be filled-out and submitted by the property owner or manager.)

Utility Rates

Water, sewer, and storm rates for residential and commercial customers:

Per City Ordinance No. 6801, the amount billed includes a tax of 10% calculated on the gross revenue of the water, sewer, stormwater, and solid waste utilities.


Payment

You can pay your utility bill from the City of Auburn in one of several ways:

  1. Log into your registered account and/or pay your bill.
  2. Register your account to pay online or view your monthly billing. You will need your account number and a valid email address.
  3. Pay through Quick Payment. (Do not need a registered account). 

  • Mail
    Send in your payment to the address listed on your invoice or to:
    City of Auburn
    Attn: Utility Billing
    25 West Main St.
    Auburn, WA 98001

  • In Person
    Drop off in one of our convenient drop boxes located at City Hall (25 West Main St.) or in person at the Customer Service Center, 1 East Main Street, 2nd Floor (located in the Annex Building just east of City Hall, across Division Street). Open 8:00 AM to 5:00 PM (Monday - Friday).

  • Pay by Phone
    Call 253-931-3038, Option #1 during normal business hours using a MasterCard or VISA. Please have your account number (XXXXXX-000) ready when paying with our automated phone system. Do not use the speaker option on a cell phone.
    Entering account number: Enter the first 6 numbers and push #, enter the next 3 numbers and push #. Example: Enter 090605#, then 000#.
  • Automatic Payment Deduction
    Customers can have their monthly balance deducted directly from their checking or savings account. Simply fill out the Automated Payment Authorization form and submit it online.
    • The form may also be printed out and mailed with all items to:
      City of Auburn Utility Department
      25 West Main Street,
      Auburn WA 98001
    • The form may also be dropped off at the Customer Service Center at 1 East Main Street, 2nd Floor (located in the Annex Building just east of city hall, across Division Street). 

SHUT OFF NOTICE: Customers facing shutoff should contact City of Auburn Utility Billing directly instead of paying online to ensure your payment is received in time to avoid being shut off and incurring additional charges.

UTILITY REFUNDS: All utility refunds shall be processed through the finance department by issuance of a check after Council approval. Utility payment voids or errors of credit/debit card transactions will be processed via credit/debit card. 

ESTIMATED/FINAL BILL REQUESTS FOR ESCROW COMPANIES: Our payoff requests are provided via WebCheck; an electronic utility and lien search company. There is a $25 charge for all escrow estimates. Start a WebCheck search.


Utility Forms


Utility Discount Information

2022-2023 Utility DISCOUNT Information:

The City of Auburn offers reduced utility rates to seniors 62 years of age or older whose annual income level does not exceed the amount allowed for very low income as defined by the Department of Housing & Urban Income Limits. This discount is also provided within the same financial limitations for customers who are permanently disabled as verified by a physician. 

How to Apply for Discount:

Follow the instructions, complete the application, submit all information requested, and return by one of the methods below. 

Mail To:

City of Auburn - Utility Billing
25 West Main St.
Auburn, WA 98001  

Drop off in-Person:
City of Auburn - Customer Service Center
1 East Main St., 2nd Floor

Email: 
[email protected] 


Discounts offered by other agencies:

Comcast Cable:  As part of its cable franchise, the City of Auburn negotiated a discount on Comcast basic cable service for eligible subscribers. Customers are not eligible for the discount if they are receiving any promotional offer or if their services are incorporated into a value package. 

How to apply:  Use the forms and application progress above for the 2022-2023 Utility Discount.